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  Contact us
Genome Browser staff

UCSC Genome Informatics Group
Center for Biomolecular Science & Engineering
CBSE/ITI, 501D Engineering II Building
University of California, Santa Cruz
1156 High Street
Santa Cruz, CA 95064


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  Genome Browser inquiries

Before posting a question, we strongly encourage you to search our mailing list archives, our website, and our wiki for the answer. To expedite technical support, questions and problem reports must adhere to our technical support guidelines. PLoS Computational Biology has published a good set of guidelines for seeking online scientific help. In particular, when sending us a specific browser screenshot, we recommend that you use our Session tool to create a link that fully captures the browser settings. Be sure to removed the "hgsid" parameter and setting from any URL sent to us, as this can cause your personal settings to change unexpectedly.

Unless otherwise noted, questions and comments submitted to the Genome Browser forums are publicly accessible and searchable. Please do not post confidential information to our public forums.

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Website and data questions: genome@soe.ucsc.edu
Publicly searchable, interactive discussion forum for questions about the UCSC Genome Browser software, annotation database, genome assemblies, and release cycles (high volume).
[Subscribe]  [Unsubscribe]  [Search the genome archives]

Comments and suggestions: Suggestion Box
Private forum for suggesting new tracks, utilities, and other features for the Genome Browser.

Mirror and source code questions: genome-mirror@soe.ucsc.edu
Publicly searchable, interactive discussion forum for questions about the setup and maintenance of Genome Browser mirrors. Commercial use of the source code and binaries requires a license.
[Subscribe]  [Unsubscribe]  [Search the genome-mirror archives]  [Set up a mirror]  [Mirror list]

Server and website access problems: genome-www@soe.ucsc.edu
Private forum for reporting server errors or other problems accessing the UCSC Genome Browser or BLAT servers. Scheduled service interruptions for system maintenance are posted to the genome-announce forum and our twitter feed.

Genome Browser announcements:
Notifications from the Genome Browser project team about new software and data releases, and other items of interest to Genome Browser users (low volume).
[Subscribe]  [Unsubscribe]  [Search the genome-announce archives]

Genome Browser Training Program: ucscgbtraining@soe.ucsc.edu
For information about our newly expanded on-site training program, email our training department or visit our signup page.

  Commercial licensing inquiries

Genome Browser: genome-www@soe.ucsc.edu
Private forum for licensing questions. For more information about licensing the Genome Browser software, see the software licensing requirements.

Blat and In-Silico PCR: kent@soe.ucsc.edu
See the Kent Informatics web site for more information.